Problem with the products received:
Faulty products can be returned to us if they have the following types of quality defects: stains, zipper malfunction, ripped or torn, poor quality materials, obvious color difference, major difference between the photographed product and the product received. If you experience the above problems, please contact us by submitting an email.
Defective items:
If items you received are defective, contact us and send us relative pictures for checking, once confirmed, we will provide discount off your next order or partial store credit.
Missing or wrongly shipped items:
A partial store credit is offered for wrongly shipped items. We will provide a reshipping service in the event of missing or wrongly shipped accessories, a partial store credit on the item fare is offered in the event of item being unavailable for reshipping. Please be sure to open the parcel and check the contents before signing for the package.
Sizes:
Sizes for clothes are listed on item page according to the tag. Please check description on item page carefully before you buy. Or if you want to return the item because the size doesn't fit you (items that you chose the wrong size), we can only issue you store credit, exchange in the correct size when we receive your returns. And the return shipping fee will be covered by you.
Shipping delays:
For delayed orders in which the package was shipped within the normal processing period, we may deal with them on a case-by-case basis, please contact us by submitting an email.
Shipping Rates:
We do not control shipping rates, they are determined by the shipping server used. We ship by weight of the package.
Complaint steps:
1. Contact us via email;
2. Please describe your problem(s) in detail including the item code, problem and relative pictures;
3. Once we have the information we will reply you in 24 hrs;
4. Lastly, we will offer the relative solutions to your problems.
Refund steps:
If customers need to cancel order or delete items off the order before shipment, please contact us via email. Once agreed, we will cancel the order or delete required items off the order and give the store credit to customer's account on our site. Customers can go to their accounts to check the balance for future purchase.
For returned packages, we will notify customers via e-mail once we have returned packages back and directly give the store credit to the customer's account on our site.
Restocking Fee:
If you return your item, you will be charged a non refundable 30% fee.
Notes:
1. Customer may return the package to the designated shipping address, and need to cover the return shipping fee for returning the package only if the customer service staff have authorized the return.
2. Please note that all returned items must be in same condition and won’t affect the after sale.
3. Merchandise must have tags on items.
4. Contact us by submitting an email before you return the package to get the shipping address or other details. We can only issue the store credit when we get the package back. We will notify you by e-mail at that time.
5. Please contact us within 3 days after the package delivered.
6. No exchange or return or amending on promotional items on sale. All items sold final sale.
7. All returns must be received within one week from acceptance of approval. No exceptions.